FAQs
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1. Product Overview
The Reading Desk offers curated mystery stationery boxes. Each box is a surprise assortment of items selected from a wider range of products.
By purchasing, you acknowledge that:· Items are randomly selected
· You will not know the exact contents prior to delivery
· Images shown are examples only and may not reflect your exact box
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2. Customisation
Customers may select a preferred colour or theme.
While we make every effort to align your box with your selection:
· Exact colour matching is not guaranteed
· Availability of items may vary
· Substitutions may be made where necessary
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3. Product Variations
Each box is unique and may include a different combination of items.
· Item quantities are approximate (e.g. 20+ items)
· Contents may vary depending on stock availability
· No two boxes will be identical
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4. Pricing & Value
All prices are listed in AUD.
Any stated value (e.g. “worth $85+”) is based on:
· Estimated retail value of individual items
· Internal sourcing and pricing assessments
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5. Shipping & Delivery
We aim to dispatch orders as quickly as possible.
Please note:
· Processing times may vary, particularly during product launches or high demand periods
· Delivery timeframes depend on the shipping provider (e.g. Australia Post)
· Delays outside of our control (including supplier delays, customs, or peak periods) may occur
Customers are responsible for ensuring shipping details are accurate at checkout. -
6. Returns & Refunds
Due to the mystery nature of our products, we do not offer returns or exchanges for:
· Change of mind
· Personal preference of items received
However, we will gladly assist if:· Your order arrives damaged
· Items are faulty
· You receive an incorrect order
Please contact us within 14 days of delivery with photos and details.
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7. Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If you need to make a change, please contact us as soon as possible and we will do our best to assist.
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8. Product Use
All items are intended for personal use only.
The Reading Desk is not liable for:
· Misuse of products
· Allergic reactions to materials (e.g. fabrics, coatings)
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9. Intellectual Property
All branding, product names, images, and content remain the property of The Reading Desk and may not be used or reproduced without permission.
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10. Contact
For any questions or support, please contact us via:
thereadingdeskau@gmail.com
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11. Pre-order/ Stock Availability
Some items may be subject to supplier delays. Where this occurs:
· Orders may be dispatched once all items are available
· Customers will be notified of any significant delays